Website Delivery Policy

We're committed to providing the best products and services to our valued customers. This shipping policy outlines important information regarding the delivery of your orders. Please read it carefully and feel free to reach out if you have any questions. We reserve the right to update this policy at any time. By making a purchase on our website, you agree to the terms outlined in this shipping policy.

Shipping Destinations

We ship our products to customers across New Zealand and its Offshore Islands. We are only able to deliver to physical addresses (sorry, no PO Box addresses).

Delivery to New Zealand’s Offshore Islands

Goods can be delivered to a mainland shipping agent of your choice. Our delivery responsibility ends when the selected agent signs for the goods. All further transportation from this point will be your responsibility.

Commercial Premises

We ship to commercial premises. Please ensure the full name of the business is in the delivery address section of your order details.

We do not ship products internationally.

Order Processing Time

We strive to process and deliver orders within 3-5 business days.

Delivery Delays

While we make every effort to ensure timely deliveries, unforeseen circumstances like weather, carrier delays, or other issues may occasionally cause delivery delays. We appreciate your patience in such situations. If your order has been delayed, we will communicate this as soon as possible and include an updated estimated time of arrival.

Shipping Costs

Free shipping over $100.
Orders under $100: Flat rate of $7.50.

Click & Collect

We offer a convenient free click-and-collect option for our local customers. Simply place your order online and choose the click-and-collect option at checkout. You can pick up your order from your chosen store during our business hours. Please wait for a confirmation email or call notifying you when your order is ready for pickup.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

Updating Your Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us as soon as possible.

0800 700 601
Email

Updating Your Shipping Address

It is essential to provide accurate and up-to-date shipping information. Please contact us immediately if there are changes to your shipping address after you have placed an order.

Have a problem with a delivery?

Contact us with the details of your order and we will investigate the status of your delivery.